Every system needs support and maintenance whether the customer is going live tomorrow or has already gone live. In the midst of the growing complexity of ever evolving new technologies, the demand for support is increasing day by day. With the increase in industry competition and a rise in implementation costs SAP Support plays a pivotal role for long term SAP success. It is important to take the necessary steps to optimize SAP, reduce the total cost of ownership, improve end user satisfaction and thereby get better business results.

Keeping in mind the on-going demand for customer needs, Sparta has built a dedicated SAP support practice to help the clients with the day to day support requirements. Our dedicated SAP support and offshore practice offerings range from: 24 by 7 production support for your global needs to support for that long desired enhancement project.

Depending on your needs, we are flexible with SLA based, shared pool, dedicated resource and On-Demand options. Our delivery model is adaptable to your needs too. Our proven ticket management, along with our combination of offshore and onshore services provides you with a cost effective means of supporting your application anytime after your go-live date. Our strong competency in all areas of SAP and Netweaver and our robust support methodology full of in-house tools and templates accelerate the support transition process.

Sparta's Support Offering:

• Functional and Technical Production Support
• 24x7 Monitoring Services (Basis and BI)
• New Dimensational Products (Netweaver, CRM, SRM)
• Hosting
• Help Desk

Key Elements of Sparta’s SAP Support Services:

• Dedicated SAP Support and Offshore Practice
• Flexible approach: SLA based, shared pools, dedicated resources, On-Demand
• Flexible model: onsite/offsite/offshore
• Support both Enhancements Projects and Production Support
• Ability to provide 24 by 7 support using offshore center
• Competency in all areas of SAP and Netweaver
• Robust Support/Transition Methodology for setting up help desk and production support
• In house tools & templates to accelerate the support/transition process