There are no shortcuts to improving customer experience and drive top-line growth. The need of the hour is to embrace leading practices — from process optimization to technology implementation in order to suit your business goals and objectives. Sparta SAP CRM solutions and Services shows you how the evolution of marketing, sales, customer service, customer analytics and data management processes can drive successful interaction and collaboration across customer and partner channels. Sparta's SAP CRM experts and our successful delivery model can help deliver robust end-to-end business process integration between the front office and back office operations with SAP CRM deployment across multiple interaction channels (Call Center, Web Channel, Portal, Mobile) throughout sales, service and marketing functional areas.

Sparta's CRM focus is comprehensive and detail oriented. It includes helping you strategize to pinpoint quick wins, justifying CRM investments to prove value, selecting the right CRM solutions and approach, optimizing customer processes through adoption of best practices and supporting the CRM applications with a reduced TCO for your operations. Sparta has a highly experienced team that has expertise with the latest SAP CRM 7.0 and 2007 product.

Sparta CRM Delivery Methodology

Sparta's CRM Delivery Methodology and Tools spans from advisory services to on-going support and have been put together with decades of SAP CRM product and delivery expertise with the sole aim of speed and flexibility. Here are few examples:


Here are few delivery offerings:

• Value Assessment framework
• Pre-Packaged CRM Solutions for rapid implementations
• Project jumpstart Toolkit— Project Plans, Solution Map and Scoping questionnaires
• Business Process Validation templates with ASAP Blueprinting and workshop artifacts.
• Code and Objects Repository
• Data Migration Templates
• Training and Testing Tools
• Robust Support Tools and Methodology
• CRM specific OCM Toolkit

SAP CRM Rapid Deployment Solutions

Get the Sparta advantage for your SAP CRM initiatives with Sparta's Rapid pre-packaged solutions. Sparta's Rapid Deployment solutions are designed to offer a cost-effective, rapid implementation advantage that serves a foundation for your SAP CRM platform going forward.

• SAP CRM Interaction Center (14 weeks)
• SAP CRM SFA (12 weeks)
• SAP CRM or ERP B2B Web Channel (14 weeks)
• SAP CRM Service Optimization (14 weeks)

Contact us today for a test drive on these solutions:

Sparta has unique Value proposition to reduce your SAP CRM TCO

Sparta's focus in SAP CRM Solution and Services span across the breadth of CRM lifecycle from Strategy to Operational Support.

a) SAP CRM Value Assessments

Sparta offers several CRM Value Assessment programs focusing around End-to-End Strategic Assessments and Road mapping, Business Process Assessment (Customer Data strategy, Customer Interaction Strategy, etc). Our expertise with SAP CRM Migration or Upgrade helps in minimizing time and risks and thus increasing user adoption and benefits as we focus on all areas of CRM upgrade including harmonization of CRM applications/user interface (CRM online/CIC Win client migration, PCUI migration) or leveraging Adobe forms and Duet to explore mobility options with CRM or a pure Technical upgrade.

Whether it is a SAP CRM 7.0 Migration Assessment or a pure Strategy and Value assessment, you cannot afford not to miss an interactive workshop that is an ideal first step towards your SAP CRM journey. Click on the image below to get started.

b) SAP CRM 7.0 Solution Focus

Here are few specific Solution areas that we focus in

• SAP CRM Sales, Service and Marketing
• SAP CRM Mobile Solutions
• SAP CRM Interaction Center
• SAP Business Communications Manager (BCM)
• SAP Web Channel/E-Commerce (CRM or ERP versions)
• Sales/Service Portals
• Dashboard, CRM Analytics and Reporting
• Expert technical help with CRM ABAP, CRM Web UI, BSP, CRM Middleware, PCUI, Web Channel/IPC Java and Mobile client development
• Adobe Forms and Duet Scenarios for CRM
• CTI Integration within Interaction center
• Knowledge Management Enablement

c) Sparta SAP CRM Industry Offerings

Sparta has industry wide CRM solution capabilities – Utilities, High-Tech, IM&C, Media, Life Sciences, Medical Devices, Manufacturing, Wholesale distribution, Consumer Products, Automobile to name a few. Few key solutions that we cater to specific industries include:

• Heavy Equipment Sales, Service and Rental Solution for Heavy Equipment Dealers
• CRM Marketing, Design Win, Sales Planning and Channel Sales for High-Tech Industry
• Customer Relationship Billing (CRB) based solutions for Utility Companies
• CRM enabled Intellectual Property management and Contract processing for Media companies
• Improve Sales and Channel effectiveness for Consumer products
• Customer Service and Sales processes for IM&C

Sparta's CRM team have been routinely speaking at SAP conferences (Insider, ASUG, Sapphire) on CRM Trends, Best Practices and Customer case studies.

Sparta SAP CRM Team has led and delivered numerous projects from Assessment and implementations to Upgrade and SLA based AMS contracts. Here are few examples:

• Currently engaged in a CRM 7.0 Sales and Marketing process implementation for a Top 10 Food Service Distributor
• Working with a several Medical devices manufacturer with solutions ranging from SAP CRM Leasing based solution to Implementation, Roll out and ongoing support of SAP CRM Sales, Mobile Sales and Marketing
• Working with an Major Aerospace and High-Tech Manufacturer for a SAP CRM 7.0 based E-commerce initiative
• Recently concluded an Implementation and Post production Support of a SAP CRM 2007 for a Manufacturing major for Sales and Customer Service Scenarios involving Interaction Center, CTI integration, E-Service.
• Helped a Global Electronics giant with SAP CRM 2007 Interaction center initiative.
  Helped a Telecom Equipment Mfr with analysis of CRM groupware solution options within SAP CRM 2007 and later involved in the implementation of Client side groupware integration.
• Helped a High-Tech customer with SAP CRM Sales Pipeline implementation.
• Helped an IM&C company with SAP CRM Mobile Service Functional support, rollout and production support.